【填空题】

第一节  任务型读写 (共10小题；每小题1分，满分10分)
认真阅读下列短文，并根据所读内容在文章后表格中的空格里填入一个最恰当的单词。注意：每个空格只填1个单词，请将答案写在答题卡上相应题号的横线上。
    You can't avoid a conflict at work. If you can avoid a conflict, it means you will win what you want regardless of what the other person wants. Since the potential issue has not been removed, it will simply reappear later. Here are the necessary steps to effectively get rid of conflicts at work.
    ★ Realize that some conflicts are unavoidable at work. On numerous occasions, conflict and disagreement are likely to happen. But when a conflict happens it's not the end of the world. On the contrary, it can be the beginning of an interesting learning process. Conflicts mean that people care enough to disagree strongly. The trick is not to allow the conflict to go on forever.
    ★ Handle conflicts sooner rather than later. Solve a conflict when it starts, as it only gets worse with time going by. Conflicts at work arise not from something that was said, but from something that wasn't said! Everyone's waiting for the other to admit he's wrong and gets more unpleasant after the conflict has lasted a while. It's essential to interrupt the "waiting game" before it gets to that point.
    ★ Ask nicely. If somebody has done something that made you angry, or if you don't understand their viewpoint or actions, simply asking nicely about it can make a world of difference.  Never assume that people do what they do to annoy or hurt you. Sometimes there's a good reason why that person does what he or she does, and a potential conflict disappear right there. Do remember to make an inquiry, not an accusation of any sort.
    ★ Appreciate. Praise the other part in the conflict. Tell them why it's worth it to you to solve the conflict. This can be difficult as few people find it easy to praise and appreciate a person they disagree strongly with, but it's a great way to move forward. 
 

Topic	How to  ______  conflicts at work
Reason	Conflicts won't  ______ if not dealt with
______  onhandling conflicts	● Don't be afraid of conflicts which cart happen in many  ______ and try to resolve a conflict soon or it will get ______ ●Interrupt the "waiting game" and try to admit your ______ actively.● Don’t imagine people do something to make you ______  on purpose.● Remember not to______ others, but ask them nicely about  what they do, which may make a difference.● Try to appreciate the other part in the conflict although it is______  to do so.
______	As long as you learn to do with conflicts, you'll work in joy.